Marketing & EmailUSSite and messenger chats that turn into CRM contacts, with an AI assistant on the first line and a manager on the hot ones
HelpCrunch is a chat for your website and messengers, a chatbot builder with AI agents, mailings and a knowledge base in one account. We connect it to the CRM your team actually works in: a person who writes in the chat appears as a contact with the dialog attached, the AI assistant answers routine questions from your own articles, and an inquiry that needs a human is handed to the right manager with the whole history in front of them.
Before the dialog stays in the HelpCrunch inbox, and the manager copies the name and email into the CRM at the end of the day — or forgets.
After the contact and the dialog appear in the CRM as soon as the chat starts, with the page the person wrote from and a link to the conversation.
Before the agent opens the CRM, searches by name, comes back to the chat and types the status by hand.
After the order status is already in the client's profile as a note, and a typical question gets answered by the AI assistant from your knowledge base; only an unusual case reaches a person.
Before a request for a price or a demo sits in the inbox until morning next to routine questions, and the sales manager finds it last.
After the chat is assigned to the responsible manager, a task with the chat link appears in the CRM, and the team gets a notification in its work chat.
Before the rating and the outcome of the conversation live only in HelpCrunch reports, and the account manager does not know the client was unhappy.
After the closed chat and its rating are written into the client's card in the CRM, so a low rating becomes a task for the responsible person.
For those who want to check: each point links to the official documentation page it comes from.
HelpCrunch itself sends updates about chats and customers to an outside system in real time, as they happen, so nothing needs to keep asking whether something has changed.
Source: docs.helpcrunch.com ↗ checked 2026-09-27The documentation describes exactly this scenario as the main use: a new customer who starts a chat via the HelpCrunch widget is immediately added to your own CRM.
Source: docs.helpcrunch.com ↗ checked 2026-09-27Every update HelpCrunch sends out is signed with a dedicated header; the receiving side can verify that the event really came from HelpCrunch.
Source: docs.helpcrunch.com ↗ checked 2026-09-27When a customer is created, your own customer id (for example, from your CRM) can be passed in a separate field; it is kept apart from the internal HelpCrunch id.
Source: docs.helpcrunch.com ↗ checked 2026-09-27Any chat can be reassigned to another agent by its id from the outside; the assignee is the agent the chat belongs to.
Source: docs.helpcrunch.com ↗ checked 2026-09-27If the answer is not available in its sources, a HelpCrunch AI agent does not make one up — it escalates the conversation to a human agent.
Source: docs.helpcrunch.com ↗ checked 2026-09-27Requests to HelpCrunch are capped at 120 per minute by default, so a large import is paced rather than pushed at once. Updates flow from HelpCrunch outward only; to change a customer in HelpCrunch from the CRM we send a separate request. If our receiving side fails to accept an event three times in a row, HelpCrunch switches that notification off until it is turned back on. The Telegram channel accepts direct messages to the bot only, the WhatsApp channel requires the Pro plan or higher, and once the monthly quota of AI conversations is used up the AI step in a bot flow is skipped.
Three steps from a first message to work on your project.
Describe the task in the form — in text or by voice. Budget and timing are optional.
A developer studies the brief, asks about anything unclear and sends an estimate.
Once scope and price are agreed, the work begins.
or write to info@coreviaflow.space
Describe the task in text or a voice message. We look at your setup and reply with a plan.
Four services people come to us for most often. Each page explains what we do, how the work goes and where to start.
Choose the system, set up the pipeline, migrate data, train the team.
Learn more →Accounting, telephony, website, payments and messengers feed the CRM on their own.
Learn more →Orders, requests and answers around the clock, straight into your CRM.
Learn more →Flows between CRM, email, spreadsheets, payments and AI, on your own server.
Learn more →
CRMUAUkrainian CRM that pulls orders from your site, marketplaces and chat apps into one pipeline
See scenarios →
CRMUSUS CRM with built-in calling and no-code automation, ready to plug into the tools you already run
See scenarios →
CRMEUThe deal-focused CRM: connect it once, and deals, contacts and follow-ups keep themselves in sync
See scenarios →
CRMUADeals, calls and documents move through Bitrix24 on their own, tracked step by step
See scenarios →
Automation & workspaceUSSlack as the team's alert desk: leads, deals and calls from the CRM land in a channel, and the team acts on them without leaving the chat
See scenarios →
AI modelsUSOpenAI models inside your CRM: emails parsed, calls summarised, reply drafts ready for a human to check.
See scenarios →Implementation · Development · Integrations →
HelpCrunch is a trademark of its owner. CoreviaFlow is not affiliated with it unless stated otherwise. Screenshots are taken from public vendor materials; the source is shown under each one.
