Marketing & EmailUSThe company's Telegram bot takes requests and answers clients, every conversation lands in the CRM, and the team gets alerts about new leads and overdue tasks in its own chat.
Telegram bots are small applications that run entirely inside Telegram: a client opens the bot, writes a message or presses a button, and the bot answers, asks the next question or shows a full screen with a catalogue or a form. For a company this is the fastest channel to reach: no app to install, the client already has Telegram. We build and connect the client's own bot to their CRM and other systems: a request from the bot becomes a lead with the client's name and the text of the conversation, a reply typed in the CRM goes back into the same chat, an order status changed in the CRM is sent to the client, and the team's group receives a short message when a new lead appears or a task is overdue. With Telegram Business the bot can also answer from the owner's personal account, so clients keep writing to the number they know. The bot, its name and its audience belong to the company; we set it up and connect it.
Before clients write to the bot, someone copies their messages into the CRM by hand once a day, and the details get lost.
After the bot asks what the client needs, when and where, and creates a lead in the CRM with the answers and a link to the chat; the manager replies from the CRM and the client sees the reply in the same bot.
Before clients call to ask where the order is, and the manager looks it up in the CRM every time.
After when the order moves to 'shipped' in the CRM, the bot sends the client the parcel number and a button to track it; a client can also press 'my orders' in the bot and get the list from the CRM.
Before the owner opens the CRM several times a day to see whether anything new came in.
After the bot posts to the team's group a short line for every new lead, every deal that moved to 'won' and every task overdue by more than an hour, with a link to the card; the owner sees the day's picture in Telegram without opening the CRM.
Before the bot only says 'a manager will contact you' and clients leave.
After the assistant answers questions about products, availability and terms from the CRM and the catalogue, offers time slots, and when the question is beyond it, hands over to a manager with a summary of the conversation; the whole dialogue is saved in the lead.
For those who want to check: each point links to the official documentation page it comes from.
Telegram bots are small applications that run entirely within the Telegram app — the client installs nothing.
Source: core.telegram.org ↗ checked 2026-09-28Telegram Business users can connect a bot that processes and answers messages on their behalf via their personal account.
Source: core.telegram.org ↗ checked 2026-09-28Telegram can deliver each new message to the bot's server itself the moment it arrives, so the CRM sees the request within seconds.
Source: core.telegram.org ↗ checked 2026-09-28Whenever the bot sends a message it can show a keyboard with predefined reply options under it — so a client presses a button instead of typing.
Source: core.telegram.org ↗ checked 2026-09-28Bots can host Mini Apps — full screens inside Telegram for a catalogue, a form or a personal account — and unlike websites they get sign-in and notifications through Telegram out of the box.
Source: core.telegram.org ↗ checked 2026-09-28Telegram limits how fast a bot may write: no more than about one message per second in a single chat, no more than twenty messages per minute in a group, and about thirty messages per second for bulk notifications — so a mailing to thousands of clients is sent in a stream over minutes, not instantly, and the bot waits and retries when Telegram asks it to. Files sent through a bot are limited in size. If the bot's server is unreachable, Telegram keeps undelivered messages for a day at most, so a long outage means lost messages; we monitor the server and keep a scheduled check as a safety net. Receiving messages requires a server with a domain and one of the ports Telegram allows, and Telegram provides neither hosting nor domains — the company uses its own server or ours. Bot commands start with a slash and are short, and in groups a bot with privacy mode on sees only messages addressed to it, which is usually what a company wants. Telegram also offers paid broadcasts and payments in Telegram Stars; these involve Telegram's own terms and are agreed separately.
Three steps from a first message to work on your project.
Describe the task in the form — in text or by voice. Budget and timing are optional.
A developer studies the brief, asks about anything unclear and sends an estimate.
Once scope and price are agreed, the work begins.
or write to info@coreviaflow.space
Describe the task in text or a voice message. We look at your setup and reply with a plan.
Four services people come to us for most often. Each page explains what we do, how the work goes and where to start.
Choose the system, set up the pipeline, migrate data, train the team.
Learn more →Accounting, telephony, website, payments and messengers feed the CRM on their own.
Learn more →Orders, requests and answers around the clock, straight into your CRM.
Learn more →Flows between CRM, email, spreadsheets, payments and AI, on your own server.
Learn more →
CRMUAUkrainian CRM that pulls orders from your site, marketplaces and chat apps into one pipeline
See scenarios →
CRMUADeals, calls and documents move through Bitrix24 on their own, tracked step by step
See scenarios →
Marketing & EmailUSSite and messenger chats that turn into CRM contacts, with an AI assistant on the first line and a manager on the hot ones
See scenarios →
Automation & workspaceUSThe spreadsheet your team already lives in: leads flow from a Google Sheet into your CRM, reports flow back into the sheet, and nobody copies rows by hand
See scenarios →
AI modelsUSOpenAI models inside your CRM: emails parsed, calls summarised, reply drafts ready for a human to check.
See scenarios →
Marketing & EmailUSEmail marketing that already knows who your customer is — because your CRM told it
See scenarios →Implementation · Development · Integrations →
Telegram is a trademark of its owner. CoreviaFlow is not affiliated with it unless stated otherwise. Screenshots are taken from public vendor materials; the source is shown under each one.
